Sending Notifications

Keep contacts informed by manually sending position update emails.

Notification Types

Automatic Emails

These are sent automatically based on your settings:

• Welcome email — When someone joins the waitlist
• Reminder email — Periodically, based on your configured frequency

Manual Notifications

You can send position update emails at any time:

• Position update — Notify contacts of their current position

Sending to One Entry

1. Find the entry in your waitlist
2. Click the three-dot menu (⋮) on the entry row
3. Click Send Notification
4. Review the entry details
5. Click Send Email

Bulk Notifications

Send to multiple entries at once:

1. Go to Waitlist
2. Select entries using checkboxes
3. Click Notify in the bulk actions bar
4. Review the list of entries
5. Click Send Emails

What’s Included in the Email

Position update emails include:

• Greeting with recipient’s name
• Current position number
• Link to check their status
• Your organization’s branding

24-Hour Limit

To prevent over-notifying, there’s a 24-hour cooldown between notifications for each entry. If you try to notify someone who was emailed within the last 24 hours, you’ll see an error message indicating when you can send again.

When Notifications Can’t Be Sent

Notifications can’t be sent to entries that:

• Have a completed or removed status
• Were notified within the last 24 hours
• Are missing an email address

When to Send Notifications

Good times to notify:

• After significant position changes across your waitlist
• When entries are getting close to the top
• Periodically to keep contacts engaged

Avoid over-notifying:

• Daily notifications are too frequent
• Only send when there’s meaningful information to share

Configuring Automatic Emails

For automatic welcome and reminder emails:

1. Go to Configure → Notifications
2. Toggle Welcome Email on or off
3. Toggle Reminder Emails on or off
4. Set reminder frequency (minimum 30 days)

See Email Template Customization to customize email content.

Staff Notifications

Get notified when new signups occur:

1. Go to Account → My Account
2. Enable Notify on New Signup
3. Receive emails when someone joins via self-signup

Best Practices

• Don’t over-notify — Too many emails leads to unsubscribes
• Be consistent — Set expectations for update frequency
• Use bulk notifications wisely — Review the list before sending
• Respect the 24-hour limit — It’s there to protect your contacts

Related Articles:

• Email Template Customization
• Bulk Operations
• Welcome Emails & Reminders